Volunteer Opportunities

We launched our website’s Live Chat service in 2022, running every weekday between 13:00 – 14:00.

We know that not everyone can message us during that time, which is why we’ve expanded this service. We now run it from 14:00 – 17:00 every weekday.

Interested in finding out more? Fill in this quick form.

What will our Live Chat volunteers do?

After you’ve received full training from our expert caseworkers, you’ll sign up for the shifts you can commit to.

During a shift, you’ll use our Live Chat platform (writing typed messages) to offer real-time support to people visiting our website.

You’ll provide confidential signposting, and answer questions from people wanting to know more about our services and how we can help them. You’ll support them by sharing links and information.

You’ll have the support of a Stonewall Housing Supervisor during each and every shift.

You’ll work within the boundaries of our confidentiality, safeguarding and data protection policies.

What will you gain from the role?

• We’ll train you on how to use the platform and will equip you with the skills and confidence to carry out the role.
• Ongoing support and supervision from our Volunteer Coordinator.
• A sense that you’re able to help someone who is facing or experiencing homelessness.

What are the benefits of volunteering with us?

• The opportunity to volunteer from home.
• The opportunity to develop new skills and knowledge.
• The satisfaction of knowing that you’re making a difference to LGBTQ+ people facing homelessness.
• Opportunities to become involved in further developing this service.

Volunteers must be 18+ and living in the UK. We will need to run our own DBS check for you. You will also need access to your own computer, tablet or smart phone, with access to the internet for each of your shifts. No qualifications are needed as full training is provided.

Interested in finding out more? Fill in this quick form.