Privacy policy
Stonewall Housing is committed to protecting your privacy and being transparent about how we collect, use and store your personal data. We take our responsibilities seriously and aim to handle your information with care and respect.
If you have any questions about this policy, want further clarity, or wish to exercise your data protection rights, you can contact us at info@stonewallhousing.org.
This policy applies to information collected through our website, services, events, communications and fundraising activity.
Who we are
Stonewall Housing supports LGBTQ+ people facing homelessness or living in unsafe or unsuitable housing.
Stonewall Housing
Registered address: 88 Old Street, London EC1V 9HU
For the purposes of data protection law, Stonewall Housing is the data controller. Any questions about how we use personal data can be directed to info@stonewallhousing.org.
How we collect your information
We may collect personal information when you:
- Contact us by email, phone or post
- Use our live chat service
- Apply for or access our services
- Sign up to receive updates or newsletters
- Make a donation or take part in fundraising
- Apply to volunteer or work with us
- Attend one of our events
The information we collect may include your name, email address, phone number, postal address, and any other information you choose to share with us.
Live chat (Tidio)
Our website uses Tidio, a live chat platform that allows visitors to contact our team directly through the website.
When you use the live chat, we may collect your name, email address and/or phone number, but only where you choose to provide this information and give your consent. This information is used solely to respond to your enquiry or to follow up on your request.
Messages and data exchanged via live chat are stored securely within the Tidio application. Stonewall Housing does not use these messages or personal data for any purpose other than responding to users’ enquiries or registered issues.
Personal data shared through live chat is processed and transmitted in accordance with UK GDPR. For further information about how Tidio processes data, please refer to their Privacy Policy.
If you would like further clarity about how your data is handled via live chat, you can contact us at info@stonewallhousing.org.
How we use your information
We use personal data to:
- Respond to enquiries and provide support
- Deliver our services
- Process donations and fundraising activity
- Keep you informed about our work, where you have opted in
- Manage volunteer and employment applications
- Improve our website and communications
- Meet our legal, regulatory and safeguarding obligations
We only process personal data where we have a lawful basis to do so, including consent, contractual necessity, legal obligation, or legitimate interest.
Marketing and communications
If you choose to sign up to receive updates from us, we may contact you using the details you have provided. You can unsubscribe or update your preferences at any time using the links in our communications or by contacting info@stonewallhousing.org.
We will never sell your data or share it with third parties for marketing purposes.
Cookies and website analytics
Our website uses cookies to help it function properly and to understand how visitors use the site.
You can manage or withdraw your cookie consent at any time via the cookie settings on our website.
Who we share your data with
We may share personal data with trusted third-party providers who support our work, such as:
- Website and IT service providers
- Payment processors
- Email and communications platforms
All third parties are required to process your data securely and in line with data protection legislation. We only share information where necessary and never more than required.
How long we keep your data
We retain personal data only for as long as necessary for the purpose it was collected, or to meet legal, regulatory or reporting requirements. Retention periods vary depending on the type of data and how it is used.
If you would like more information about our data retention practices, please contact info@stonewallhousing.org.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to certain types of processing
- Withdraw consent where processing is based on consent
- Request data portability
To exercise any of these rights, or to ask questions about how your data is used, please contact info@stonewallhousing.org.
How we keep your data safe
We use appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access or disclosure.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. Any updates will be published on this page.
Contact us
If you have any questions about this Privacy Policy, would like clarification, or want to raise a concern about how your data is handled, please contact:
Email: info@stonewallhousing.org
Address: Stonewall Housing, 88 Old Street, London EC1V 9HU
If you are unhappy with how your data has been handled, you also have the right to raise a concern with the Information Commissioner’s Office (ICO).