Stonewall Housing Training Service
Stonewall Housing has been providing support, housing, advice and advocacy to the LGBT communities since 1983
We are the only LGBT housing and advice service in the UK that works with all ages. Although our advice service is pan-London, our training offering is available nation wide. Last year Stonewall Housing provided consultancy, training and workshops to over 200 organisations, services and housing providers. Our specialist trainers combine the knowledge we’ve gathered from over 30 years of practice alongside their personal experience of delivering services to lesbian, gay, bisexual and trans* (LGBT) people.

Who is it for?
Our training can be tailored for different audiences:
- board or management committee members responsible for auditing or scrutiny of service delivery;
- non-office based staff, including contractors, safety and security staff;
- practitioner level including staff responsible for assessment/referral pathways, support and care,ASBO officers;
- policy level, including department heads, CEOs.
We also publish housing guidance, and contribute articles to The Guardian, Inside Housing, Homeless Link, Gay Times, KMEWO and Housing LIN.


What you will learn?
Training content that will develop your service capacity
- Best practice and governance
- Co-production: engaging with LGBT communities
- Developing an in-house LGBT service delivery strategy
- Developing services and organisations to meet the needs of LGBT clients
- The Equality Act 2010: are you fulfilling your equality duty?
- LGBT support and advice within psychologically informed environments (PIE)
- Making your work place LGBT + affirmative
- Monitoring and equality impact analysis
- Trans* people and housing policy
Tailored for you
Bespoke training solutions
We recognise that every organisation has different needs, and different levels of knowledge about LGBT issues amongst its staff. We will work with you to design a training package that will enable your staff to actively listen, participate, absorb, practice and reflect on the information we provide.

What do you want to learn?
Course subject matter focused on your needs
We place lesbian, gay, bisexual and trans* people at the centre of our training. You may want the focus on a particular section of the community. You might, for example, only work with one gender or you might need exposure to all sexual orientations and gender identities.
We can make the course suit your needs.
What our customers say
98% of attendees rate our training as ‘excellent’
We ask attendees to provide feedback at the end of every training session and use the feedback to continually develop our training packages so they are informative, engaging and helpful to real world situations.
Really enjoyed the training – fantastic delivery
Open, honest space where I could ask all the questions I’ve ever wanted to ask without feeling stupid
Training was interactive and gave us an opportunity to discuss our own experiences and ideas in relation to the task.
I have Zoom fatigue but this training was a great tonic!
Fiercely inspirational from start to finish
The best thing about this training were the conversations, being able to ask questions and feeling listened to.
The trainer was very inclusive, we were encouraged to discuss each topic of the training and ask any relevant questions.
This was some of the best training I’ve had in the last few years!
Frequently asked questions
Stonewall Housing delivers specialist and bespoke training to individuals and organisations throughout the UK, aiming to empower people to confidently meet the needs of LGBT+ people in their services. We have pulled together a few of the frequently asked questions that will help with your planning and if you need any more information please don’t hesitate to get in touch.
How much time will I need?
Courses usually run from 10.00am to 4.30pm, with a break for lunch. We are also able to provide half-day training courses. If you would like to arrange different timings please talk to us.
Do you only deliver Monday to Friday?
We are happy to work around your schedule so can offer weekend and evening training courses, get in touch and we can plan the sessions to suit your needs.
Will I get a certificate?
Yes, CPD certificates are provided for all attendees.
Where do you deliver your training?
We can work all over the UK. We can deliver courses remotely over Zoom and very happy to travel to your offices for face to face sessions.
Who delivers the training?
All our trainers are experienced practitioners who understand the complex and diverse needs of LGBT+ people of all ages and the challenges faced by staff and agencies in delivering services.
Is the training interactive?
Trainers can use a range of tools, including case studies, presentations, quizzes, role play, visual games, reflective exercises, and anecdotal evidence, multi-media, research and homework.
Ready to get started?
To request a booking form or for more information, contact tina@stonewallhousing.org or call 0207 359 6242