insights

Stonewall Housing Customer Charter

What you can expect from us:

 

1. We will listen to you  

 

  • We will respond to your initial enquiry within 2 working days
  • We will make time to listen to you
  • We will be polite, empathetic and try our best to understand your needs
  • We will arrange an interpreter for you if required
  • If you tell us we have made a mistake we will try our best to fix it and admit when we have got it wrong

 

2. We will respect you

 

  • We will not judge you
  • We will respect how you identify and use terms and pronouns that you feel comfortable with
  • We will respect your confidentiality and won’t share your personal information without your consent

 

3. We will be here for you

 

  • If we need to meet with you to discuss your case we will do this as soon as possible
  • We will make sure you aware of how to access our services
  • We will be here for you and on your side

 

4. We will advise you

 

  • We will give you with sound legal advice you can trust
  • The advice we give you will be specific to you
  • We will be realistic with you about your housing options
  • We will try our best to offer advice in a way you understand

 

5. We will support you

 

  • If we advocate for you we will make sure you are in control
  • We will help you get the support you want in your life

 

6. What we expect from you

 

  • We expect you to treat our staff with respect
  • We expect you to keep us updated on any significant changes in your case
  • We expect you to be open and honest with us about your situation

 

Posted on 21 June 2016 by Hamish McDonald

Category services advice

Building Safe Choices

'Building Safe Choices: older LGBT housing futures' is a feasibility study conducted by Stonewall Housing into the current provision of housing and related care and support for older LGBT people.

As Bob Green, CEO of Stonewall Housing says "Our ambition is that older lesbian, gay, bisexual and trans (LGBT) people, whatever their history and background, can make informed choices about their housing, care and support from a range of safe and appropriate options."

"Home is a particularly important space for older LGBT people: it is where they feel safe," said Julia Shelley, the report's author. "Despite some providers setting out good intentions and improving their practice, older LGBT people are still uncertain about what they can expect in the future. Many fear the worst.

"One of the key findings of the report is the importance of choice for older LGBT people: there is no one-size-fits-all answer. It sets out four future housing options, along with a number of recommendations:

·         New housing schemes: to support and encourage the development of specialist older LGBT housing schemes, as well as LGBT affirmative housing schemes across all tenures

·         People living together: to provide advice and support to individuals who want to work together to create their own housing solutions, like co-housing;

·         Naturally occurring retirement communities (NORCs): for housing providers to identify and support the growth of NORCs, which have the potential for building older LGBT communities without the need for additional new investment;

·         People staying in their homes: to encourage housing and care providers to develop good practice and greater understanding of the needs of older LGBT people.

Download the report: http://bit.ly/1Q17YGf

Visit the website: http://www.buildingsafechoices.org.uk/ 

Visitors can add their thoughts about the four housing options, share experiences and ideas, and continue the debate about the future of older LGBT housing.

The feasibility study was funded by The Big Lottery and Commonweal Housing. 

The report was written by Julia Shelley, who has over 25 years experience in Third Sector organisations working with older people, carers and the LGBT community in the areas of community, social care and housing.

Posted on 20 June 2016 by Hamish McDonald

Category research older LGBT housing

Jigsaw caseworker for LGBT Young People (Under 25)

Galop and Stonewall Housing are currently recruiting to two exciting roles as part of the LGBT Jigsaw project, funded by London Councils.rnrnrn

About LGBT Jigsaw

LGBT Jigsaw is a partnership between Stonewall Housing, Galop and The Albert Kennedy Trust. We all have specialisms in working with lesbian, gay, bisexual and trans (LGBT) young people. We also work with young people who are questioning their sexuality and/or gender identity. The organisations that are part of LGBT Jigsaw have made a commitment to work together to achieve better outcomes for young people.

About the London Youth Gateway

LGBT Jigsaw is proud to be part of the London Youth Gateway. Funded by London Councils, the London Youth Gateway is a partnership between New Horizon Youth Centre, Alone in London, Depaul UK and Stonewall Housing(the LGBT Jigsaw lead agency) each established providers of services to young homeless people. For more information please visit London Youth Gateway.


 

Part time LGBT Jigsaw Advice Worker Stonewall Housing (ref SHJ01)

£13,551.50 including Inner London Weighting per annum
17.5 hours per week 
Scale 27 (contract until 31st March 2017)

Stonewall Housing’s services include supported accommodation, housing advice services and specialist projects that focus on youth, older people, rough sleepers and domestic violence and abuse. We also provide training, carry out research and advise at a strategic level on the housing issues affecting our communities. At the heart of our work is the aim to help people find a safe and secure home.

All positions at Stonewall Housing are filled by people who are committed to challenging direct and indirect discrimination experienced by lesbian, gay, bisexual and trans people from all sections of our communities.

Stonewall Housing’s Advice Worker will provide high quality, comprehensive housing advice and undertake casework which meets Advice Quality Standards, carrying a personal caseload of clients. The Advice Worker will work closely with other partners to ensure clients access all the services they need. The Advice Worker will prepare, deliver and evaluate group support sessions on a range of issues for young LGBT people.

 


 

Part Time LGBT Jigsaw Young Person’s Caseworker- Galop (Ref. Gal007): 

£10,841.20 including Inner London Weighting per annum
14 hours per week 
Scale 27 (contract until 31st March 2017)

Galop is London’s leading lesbian, gay, bisexual and transgender (LGBT) community safety charity. We give advice and support to LGBT people affected by homophobic and transphobic hate crime, sexual violence and domestic abuse and are a driving force in changing the way the police work with our communities.

As a partner in the LGBT Jigsaw Partnership, Galop is recruiting to the post of Young Person’s Caseworker. The Caseworker will provide emotional and practical support to, and advocacy on behalf of, young LGBT people affected by violence and abuse, or at risk of abuse. The Caseworker carries out initial assessments and refers on to both internal and other external partners, in addition to holding their own case load. The Caseworker will also carry out quarterly workshops with young LGBT people designed to raise awareness of safety, consent and rights.  The successful candidate will have experience of providing advice, advocacy and support in welfare, LGBT rights and/or domestic abuse.

The Advice worker will provide emotional and practical support to, and advocacy on behalf of, young LGBT people affected by violence and abuse, or at risk of abuse. The Caseworker carries out initial assessments and refers on to both internal and other external partners, in addition to holding their own case load. The Caseworker will also carry out quarterly workshops with young LGBT people designed to raise awareness of safety, consent and rights.


 

How to Apply:

Please apply with a CV and a covering letter of no more than 2 sides of A4 that demonstrates your skills and abilities for the posts as identified in the relevant Person Specification.
Please indicate in your covering letter if you wish to be considered for both positions.

For the Galop post, download the Job Description & Person Specification here.
Please mark the application –Ref. Gal007. You can submit your application by email to recruitment@galop.org.uk or post to: Galop, 2G Leroy House, 436 Essex Road, London, N1 3QP

 

For the Stonewall Housing post please download the Job Descriptions and Person Specifications here. Please mark the application – Ref. SHJ01.   info@stonewallhousing.org or post to: Stonewall Housing, 2a Leroy House, 436 Essex Road, London, N1 3QP

Closing date: 9 am Monday 16th May 2016
Interviews: Week commencing 23rd May 2016

If you would like an informal discussion about these post please call:
Galop: Peter Kelley on 0207 704 6767
Stonewall Housing: Michael Nastari on 020 7359 6242.

 


Posted on 30 April 2016 by

Category youth LGBT housing services advice

Update: Survey Results

Thank you to people who took part in our recent survey. The results will help evidence need and support for our advice service. The results are now available:

Summary of key findings: 

  • 84 LGBT+ Londoners took part in the survey 
  • 95% believe London’s Housing crisis is getting worse
  • 98% believe there is a need for LGBT+ specific advice, advocacy, and support services.
  • 95% believe the grants program should continue.
  • 95% believe discontinuation would negatively impact the LGBT+ communities of London.

There were also some great suggestions on what services people would like to see developed. Read the full report here. 

Posted on 1 October 2015 by

Category research older LGBT housing advice

Save your Services

London Councils are currently looking into whether the grants programme should could continue past 2017 and if so what it's priorities are. We are calling on our communities to help save our service

Thanks to London Councils funding Stonewall Housing has worked in partnership with a range of other LGBT organisations working with thousands of LGBT people across London to help them live happier, healthier and safer lives.

Our current partners under London Councils include:

Stonewall Housing

Galop

Albert Kennedy Trust

PACE

Broken Rainbow 

LGBT Switchboard 

London Councils is a key, important funder of services for LGBT Londoners. Without funding from London Councils, these vital and life-saving services for LGBT Londoners will not continue.

London Councils are currently deciding whether to continue their grants programme past 2017, and if so where cuts could be made.

Please can you respond to the consultation and help us to fight for the continuation of your LGBT services

services. It will take about 30 minutes to register and complete.
Closing date is next Friday 02.10.15.


Ways to help:

1. complete this 3 min survey https://www.surveymonkey.com/r/B5KWR8C  Deadline is Friday 2nd October at 10.AM


2.If you have time complete the full survery see below, this option will take about 30 mins. 

Your support will help secure future funding for LGBT people who have been through a dreadful experience..

Thank you for your support in protecting London’s LGBT services. 

We have created template with the answer that can be cut and pasted into the online survey. Feel free to adapt this to something that suits you.

DOWNLOAD TEMPLATE

 

LINK Visit London Councils site to complete

 

Please join us in campaigning to save our services. 

Posted on 28 September 2015 by Bob Green

Category youth LGBT housing supported housing services research older LGBT housing LGBT domestic violence advice

Finding Safe Spaces Training Toolkit Launch Weds 11 Feb 1.30-4.00:

Join us for the launch of the 'Finding Safe Spaces Training Toolkit'. Finding Safe Spaces is a Stonewall Housing and Homeless Transition Fund project that has been working with Lesbian, Gay, Bisexual and Trans* (LGBT*) rough sleepers in Manchester, East London and Brighton.

Through research, Finding Safe Spaces has found Lesbian, Gay, Bisexual and Trans* people will have needs associated with their sexual orientation and/or gender identity when they are rough sleeping.

Being able to meet those needs and offer the appropriate care starts with some important questions.

Stonewall Housing are inviting you to the launch of Finding Safe Spaces, where we will be talking about the questions we asked, what LGBT* rough sleepers told us and how we can work together to meet needs and improve care for LGBT* people.

The launch will be taking place on Wednesday 11 February  from 1.30pm to 4.00pm in the Lecture Room at Toynbee Hall in East London.

Lunch and registration will at 1.30pm, with the launch starting at 2.00pm.  From there, we will be showcasing the training that has been designed based on the outcomes of this project along with other specialist training available from Stonewall Housing.

Toynbee Hall is at 28 Commercial Street, London, E1 6LS 

Click here for details and tickets: http://bit.ly/1M8V83M

Posted on 10 February 2015 by

Ask your MPs to sign EDM 653

Following the Safe as Houses conference last year, a cross-party group of MPs, alongside Stonewall Housing, has tabled an Early Day Motion highlighting the issue of domestic abuse in the LGBT community.

In the run-up to the General Election, we think it’s vital that everything be done to raise the profile of this issue so we’d like to encourage everyone to send the draft letter below to their local MPs, asking that they show their support by signing EDM 653. You can also download from www.lgbtdaf.org  There is also a link to find your local MP's contact details via your postcode.  Or if you already know your MP’s contact details, here is text that you can use to try to persuade them, together with a list of those MP’s who have already signed.    

 

DRAFT TEXT AS FOLLOWS:

Re: LGBT* Domestic Abuse – Please Sign EDM #653.

Dear [Insert MP’s Name Here]

I am writing to you to express concern about the issue of domestic abuse experienced by lesbian, gay, bisexual and/or trans* (LGBT) people, and to ask that you show you share my concerns by signing EDM 653.[1]

I am sure you will know that domestic abuse is a major blight on the lives of heterosexual women. Though much more can and should be done, various public bodies and the press rightly accord priority to highlighting and addressing this issue. Local, regional and national government and the police service invest in public campaigns and other initiatives to reach out to women survivors. Government has just recently announced ring-fenced of £10million funding to Local Authorities to provide women’s refuges – an essential lifeline for so many survivors.

However, I do not feel that enough is being done to address the drastically under-reported problem of domestic abuse in the LGBT* communities. There is now a wealth of evidence that reveals that domestic abuse is at least as high, if not higher, amongst sub-groups of this community. Notably:

·                               A Stonewall survey of lesbian and bisexual women in 2008[2] revealed that one in four – the same proportion as heterosexual non-trans women – experienced domestic violence.

·                                 Another 2011 Stonewall survey[3] of gay and bisexual men found that half of them had experienced at least one incident of domestic abuse from a family member or partner since the age of 16.

·                                 A 2010 survey by the Scottish Trans Alliance[4] found that domestic abuse was a concern for the majority of those surveyed.

·                                 In 2014, the Roar survey[5] of the experiences of LGBT domestic abuse survivors found that 70% of LGBT survivors did not report the abuse they experienced to any agency or organisation.

This abuse is committed against LGBT people by ex/partners and family members of all genders and sexualities.  Abuse, particularly against the younger LGBT survivors, is frequently from family members who are intolerant of their sexual or gender identity.

LGBT people have specific needs which, sadly, are not sufficiently addressed. For instance:

·                                 There is no specialist housing provision for LGBT survivors of a similar nature to refuge provision. Generic hostels are frequently unsafe for LGBT clients, with many survivors forced to return home or sleep rough.

·                                 Refuge services to lesbian and bisexual women are available, but provision is patchy and is dependent on staff having received training to be able to understand risks and needs of survivors. Many services do not receive funding to provide training on this issue.

·                                 Trans-spectrum people face discrimination and exclusion when trying to access all gender-based housing services and safe accommodation.

·                                 Gay and Bisexual men are not able to access refuges for women, and men’s hostels do not understand risks and needs of non-heterosexual men.

·                                 To make matters worse, there is widespread under-reporting of domestic abuse to the police amongst LGBT people, and a high proportion of those who do report it are not satisfied with the police response.[6]

The Government has not committed funding to provide any LGBT refuge provision in any part of the UK – as they have done with respect to women’s refuges – leaving LGBT survivors at risk of further abuse. LGBT people fall through the gaps, leading to an increase in anti-social behaviour, homelessness, self-harm, suicidal ideation, and a decline of physical and mental wellbeing.

However, a cross-party group of MPs – including Sarah Champion MP (Lab), Caroline Lucas MP (Grn) and Stephen Gilbert MP (LD) – have tabled Early Day Motion (no: 653) to help highlight this problem. It asks that the Government commit ring-fenced funding for LGBT refuges and improve guidance to housing authorities to highlight LGBT-specific needs. I am writing to ask that you, as my local MP, do the following:

·                                 Please sign Early Day Motion No: 653.

·                                 Please write to the Communities and Local Government Secretary Eric Pickles MP highlighting my concerns, and in particular the need for ring-fenced funding to councils to provide LGBT refuges.

Yours Sincerely,

(INSERT YOUR NAME)

 

[1] Early Day Motion 653, Domestic Abuse in the LGBT Community. See:www.parliament.uk/edm/2014-15/653.

[2] Stonewall (2008), Prescription for Change: Lesbian and Bisexual Women’s Health Check.

[3] Stonewall (2011), Gay and Bisexual Men’s Health Survey.

[4] Scottish Trans Alliance (2010), Out of Sight, Out of Mind.

[5] Stonewall Housing, Trust for London and LGBT Domestic Abuse Forum (2014), Roar: Because silence is deadly – a report on the experiences of lesbian, gay, bisexual and trans* survivors of domestic violence and abuse.

[6] Stonewall, Domestic Abuse: Stonewall Health Briefing.

 

Posted on 8 January 2015 by Maria Sookias

Category LGBT domestic violence

New service for survivors of domestic abuse

We have launched a new service for LGBT people who have recently experienced domestic abuse.

The service focuses on rebuilding lives through tenancy sustainment. It includes joint working with local authority MARAC & VAWG panels where our platform allows us to champion LGBT inclusiveness to improve generic service provision.

Find out more about this service.

Posted on 5 June 2014 by

Category LGBT domestic violence

Bona Latties

Come and debate the future of housing for older LGBT people.

In an ever-increasing ageing population it is amazing that no one is talking about older lesbian, gay, bisexual and trans (LGBT) people and their housing issues. Stonewall Housing, in partnership with Opening Doors LondonAge UK and Rainbow Hamlets, invite you join us at the National Older LGBT Housing Network Conference, on Wednesday 18 June, to debate the future of housing for Older LGBT people.

Come and listen to some of the people that are making a difference and have your say.Housing providers: if you want to know what you're older LGBT clients want, come and find out!

The event, held at Oxford House, will run from 11.00 to 17.00.

Speakers will include: 

• Peter Tatchell

• Baroness Liz Barker

• Pink Passkey (a Dutch LGBT charter mark scheme)

• Pride in Care UK (the only domiciliary LGBT agency in the UK)

• Rainbow Lives project (future LGBT housing in the UK)

The event will be followed from 17.30 to 19.30 by a celebration of the work of the Older LGBT Housing Network with a performance by Claire Summerskill.

Both events are free for community members (i.e. LGBT people) and only £50 for the full day for professionals, to include refreshments and lunch.

This event is expected to be extremely popular, and places are limited. We advise you to book early to avoid disappointment. Book your tickets now!

We have a limited number of travel bursaries available for LGBT community members. To apply, please contact Tina Wathern at Stonewall Housing.

Posted on 16 May 2014 by Tina Wathern

Category older LGBT housing

STONEWALL HOUSING, HOMELESSNESS AND ME

Stonewall Housing Suppoted Housing Officer Cat Haldane recently wrote a blog for Lesbians North London. You can read it all here -

http://tinyurl.com/jwgeqfz

Posted on 20 February 2014 by Hamish McDonald

Category youth LGBT housing supported housing

Mayor of London - Draft Housing Strategy

The Draft London Housing Strategy will fail to deliver the best homes to those in need.

Stonewall Housing thinks that the strategy fails to consider the lived experience of lesbian, gay, bisexual and transgender (LGBT) Londoners and how the delivery of affordable, safe, suitable housing could benefit their health and wellbeing. Without this focus the housing strategy will not deliver the best homes to those in need.

Our response highlights issues about:

  • Equality - how will the Mayor measure the impact of the strategy on different equality groups?
  • Affordability - how will new housing supply meet the needs of all Londoners, both in and out of work?
  • Health and wellbeing - how can the strategy be integrated more closely with other strategies around health, community safety and employment?
  • Mayor's Strategic Role - can the Mayor be more influential in meeting particular communities' needs and to improve the private rented sector in the city?
  • Evaluating the Strategy - how can the strategy be reviewed properly without better engagement with the voluntary and community sector?

Download our full response download PDF

Posted on 14 February 2014 by Bob Green

L Fest Charity of the Year 2014

Stonewall Housing is delighted to become L Fest's Charity of the Year 2014.

Stonewall Housing's CEO Bob Green said: 'We are delighted that L Fest have chosen Stonewall Housing to be their 2014 Charity of the Year. As more lesbian, gay, bisexual and trans people are experiencing housing problems and financial hardship, L Fest's support will be invaluable in helping us to advise and support more people. We look forward to developing our partnership with L Fest through the year ahead as we strive to meet the needs of all of our communities."

When L Fest found out about our work, they were quick to offer their support. L Fest 14 will take place on 21 July 2014. There's more information on the L Fest web site.

We are in the process of planning a calendar of events and fundraising opportunities. Watch this space for further announcements!

Posted on 7 February 2014 by Maria Sookias

Bob's end of year message #SH30/30

Welcome to our final 30th anniversary year message.

There was a great deal of anxiety at the start of the year as we faced the closure of our advice and support services due to public sector cuts and lesbians, gay men, bisexual and trans people faced a range of welfare reforms.  But looking back at this year there have been many highlights:

It is great to see our clients achieve their ambitions through our support or advice services.

I am delighted to see more donations come into our organisation and we hope to get more through our Out in the Cold campaign.  Thank you so much to all our supporters.

A new pop-up café which proved a popular attraction during the summer months.  A new project called One Small Step, which brought people together to support each other with everyday tasks, and we were delighted when this won a finalist Challenge Prize from the Cabinet Office.

Our projects have blossomed: Our women-only house won a Planet London award as did the LGBT Domestic Abuse Forum, which held a fantastic conference based on the Roar survey which showed LGBT survivors wanted better support.  LGBT Jigsaw have a great, new website and are part of a wider network, London’s Youth Gateway.  The Older LGBT Housing Group has developed into different regions and has launched the North West Housing Guide in Manchester.

 

 

Stonewall Housing celebrated our 30th anniversary with a new look and a new website and we started to introduce more changes throughout the organisation.  I am thrilled that our message is reaching more people on social media, on the radio and in the press, and that our training and guidance is being so well-received by other providers.

 

Have a look at our birthday messages in all their glory.  

I am so proud of all our clients, Board members, staff and volunteers whose commitment and hard-work has ensured that our organisation has weathered the storm during the past 12 months and to see our advice and support services growing.  All the partner agencies that we work with have also made this year more successful than I could have hoped.

Which is just as well, as our organisation is needed now more than ever: more people are finding it hard to find safe housing and to make ends meet.

Our staff have risen to the challenge offering the best advice and support to people that have a range of needs.

 

 

I attend as many meetings as possible so that other organisations and politicians at local and national levels are aware of the issues faced by LGBT people and the challenges faced by the voluntary agencies that exist to serve them.

I am looking forward to 2014 and the first same-sex marriages in England.  However, the battle for the hearts and minds of people across the world and in our own country is far from over.  LGBT people still need safe housing, many are still experiencing isolation, harassment and domestic abuse and many continue to face severe hardship.  Organisations, such as ours, will face challenges and more public sector cuts, but I am delighted that we will be launching 2 new projects in January: increasing our advice and support services for those experiencing domestic abuse and working to improve services for LGBT people living on the streets in Brighton, London and Manchester.

I promise to work just as hard in 2014 to ensure that our services continue to develop, which is thanks to having the best staff and Board of Trustees working alongside me.  We need your support.  Please spread the word about our work, contact us with your views, suggestions on new projects and how we can improve, join our Board of Trustees, become a volunteer and donate via our website.  Together we can make sure that every lesbian, every gay man, every bisexual person and every trans person lives in the safe housing that allows them to reach their full potential.

 

 

Download the 30 messages here.

download PDF 

 

This is number 30 in a series of 30: Stonewall Housing at 30. 

Posted on 20 December 2013 by Bob Green

Planet London Awards #SH30/28

We are pleased to announce that we won two awards at the Planet London 2013 Awards.

 

Here we are accepting the award for Youth Group of the Year!

 

And here's Maria Sookias accepting the award for Local Network/Forum of the Year for the LGBT Domestic Abuse Forum.

The awards ceremony was broadcast live online and members of the team attended the ceremony at the Candy Bar.

You can see more on the Planet London web site.

This is number 28 in a series of 30: Stonewall Housing at 30.


Posted on 12 December 2013 by Hamish McDonald

Category LGBT domestic violence

Mince Pie Mingle #SH30/27

Our recent sale of mince pies and rainbow cake and other baked sweet things, along with a raffle for a Christmas Cake raised over 130 quid for our Out of the Cold campaign. Thanks to all who baked and sold and bought!

Posted on 9 December 2013 by Hamish McDonald

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